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Noticeboard

CHRISTMAS OPENING HOURS

If you need a doctor urgently whilst we are closed please ring NHS 111.  In an emergency telephone 999 for an ambulance.

Saturday 23rd December     9.00 am - 1.00 pm HUB @ Hyde Park Surgery

Sunday 24th December        9.00 am - 1.00 pm HUB @ Burley Park Surgery

MONDAY 25TH DECEMBER   CLOSED

TUESDAY 26TH DECEMBER  CLOSED

Wednesday 27th December  Open 8.00 am - 8.00 pm

Thursday 28th December      Open 8.00 am - 6.30 pm

Friday 29th December           Open 8.00 am - 6.30 pm

Saturday 30th December      9.00 am - 1.00 pm HUB @ Hyde Park Surgery

Sunday 31st December         9.00 am - 1.00 pm HUB @ Burley Park Surgery

Monday 1st January              CLOSED

Tuesday 2nd January            Open as normal

TARGET TRAINING DAY

The surgery will be CLOSED for training purposes from 12 noon on Thursday 18th January 2018. If you need a doctor urgently whilst we are closed please ring NHS 111.  In an emergency telephone 999 for an ambulance.  The surgery will re-open at 8 am on Friday morning.

COMMUNICATION AND INFORMATION

The Practice is improving how we communicate with patients.  Please tell us if you need information in a different format or require communication support.

 

SEXUAL HEALTH CLINICS

For information on Sexual Health Clinics in Leeds call the helpline on 0113 3926725 or email leedssexualhealth.com

ON-LINE APPOINTMENTS & PRESCRIPTIONS!! - You can book your appointment on-line, up to 3 months in advance & also request repeat prescriptions.  Ask at reception for a password.  All appointments with the doctors are 10 minutes, if you have several problems to discuss please ask for a longer appointment. 

CHLAMYDIA Testing for males & females aged 16-25.

Chlamydia is a sexually transmitted infection that often has no symptoms.

The test is a simple, painless, self taken swab for females and a urine test for men - ask your doctor, nurse or receptionist for a testing kit.

Why should I be tested?

To stop the spread of infection & prevent fertility problems in the future.  Every time  you change your sexual partner you should get a test

The treatment is a short course of strong antibiotics.

FREE CONDOMS

If you are over 16 you can collect free condoms from the surgery. 

Ask your doctor, nurse, or receptionist.

You can ring the receptionist and arrange to collect your condoms from reception.

If you are aged 13-16 you can collect free condoms from the surgery - please contact the surgery to arrange with the Health Care Assistant.

 

Complaints

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this Practice, please let us know. We operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints. Our complaints system meets national criteria.

How to Complain

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know AS SOON AS POSSIBLE, ideally within a matter of days or at most a few weeks, because this will enable us to establish what happened more easily.

Please ask for an information leaflet and a complaints form, which you will need to complete. Complaints should be addressed to the Practice Manager or any of the Doctors. Alternatively you may ask for an appointment with the Practice Manager in order to discuss your concerns. She will explain the complaints procedure to you and will make sure your concerns are dealt with promptly.

We shall acknowledge your complaint within two working days and aim to have looked into your complaint within ten working days of the date you raised it with us.

We hope that, if you have a problem, you will use our Practice Complaints Procedure. We believe this gives us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice.

If you feel that you cannot raise your complaint with us or you are dissatisfied with the result of our investigation, please contact:

Leeds West CCG at Wira House, Ring Road, West Park, LEEDS LS16 6EB. 

 Telephone number is 0113 8435470   

If you remain dissatisfied you also have the right to approach the ombudsman:

The Parliamentary & Health Service Ombudsman, Millbank Tower,

LONDON SWLP 4QP

 Telephone number 0345 0154033

 

 

 

 
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