If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this Practice, please let us know. We operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints. Our complaints system meets national criteria.
How to Complain
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know AS SOON AS POSSIBLE, ideally within a matter of days or at most a few weeks, because this will enable us to establish what happened more easily.
Please ask for an information leaflet and a complaints form, which you will need to complete. Complaints should be addressed to the Practice Manager or any of the Doctors. Alternatively you may ask for an appointment with the Practice Manager in order to discuss your concerns. She will explain the complaints procedure to you and will make sure your concerns are dealt with promptly.
We shall acknowledge your complaint within two working days and aim to have looked into your complaint within ten working days of the date you raised it with us.
We hope that, if you have a problem, you will use our Practice Complaints Procedure. We believe this gives us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice.
If you feel that you cannot raise your complaint with us or you are dissatisfied with the result of our investigation, please contact:
Leeds West CCG at Wira House, Ring Road, West Park, LEEDS LS16 6EB.
Telephone number is 0113 8435470
If you remain dissatisfied you also have the right to approach the ombudsman:
The Parliamentary & Health Service Ombudsman, Millbank Tower,
LONDON SWLP 4QP
Telephone number 0345 0154033